Shipping policy

Shipping Policy

Effective Date: 02/02/25

Thank you for shopping with Tessivo. We strive to offer you the best shipping experience possible. Please read through our shipping policy for detailed information about shipping methods, costs, and delivery times.

1. Shipping Methods and Costs

We offer a variety of shipping options to meet your needs:

  • Standard UK Shipping: 3 to 5 business days
  • Standard International Shipping: 5 to 15 Business Days

Shipping Fees:
Shipping costs are calculated at checkout based on your location, the size and weight of your order, and the shipping method you choose.

2. Order Processing Time

Orders are processed Monday to Friday, excluding holidays. All orders will be processed within 1-2 business days of receiving the order. Orders placed after 1:00 PM (EST) may be processed the following business day.

3. Delivery Times

Delivery times vary depending on the shipping method chosen and your location:

  • Standard UK Shipping: 3 to 5 business days
  • Standard International Shipping: 5 to 15 Business Days

Please note that delivery times are estimates, and we are not responsible for delays caused by the shipping carrier or any other external factors.

4. Order Tracking

Once your order has shipped, you will receive an email with tracking information. You can track the status of your shipment via the tracking link provided.

5. International Shipping

We currently offer international shipping to Australia, Europe, United States and New Zealand. Shipping costs and delivery times vary depending on the destination. Please be aware that international shipments may be subject to customs fees, taxes, and import duties. These charges are the responsibility of the customer.

6. Shipping Restrictions

We currently do not ship to PO Boxes, APO/FPO addresses, or certain restricted areas. If you’re unsure whether we can ship to your location, please contact us at [email address].

7. Damaged or Lost Packages

If your order is damaged or lost during shipping, please contact us within 7 days of receiving your order. We will work with the carrier to resolve the issue and offer a refund or replacement if applicable.

8. Return Shipping

For returns or exchanges, the customer is responsible for return shipping fees unless the return is due to an error on our part, such as shipping the wrong or defective item.

9. Changes to Shipping Policy

We reserve the right to update or change this shipping policy at any time. All changes will be posted here, and the updated policy will be effective immediately.

10. Contact Us

If you have any questions or need assistance with your order, please feel free to contact us:

Email: support@tessivo.com